As a HCCSP, Legato Services Ltd provides on rent, to the interested enterprises, world class services for call centers from its CosmoCon platform, which include IP contact Center technology for the most complex and large enterprise requirements, consolidating multiple locations like onshore, offshore and home, formal and informal agents, captive and outsourced operations with multi channel communication and multiple application. A Hosted contact centre solution is appealing to a growing number of companies. Hosting allows businesses to access technology over the internet. Reducing the need to purchase hardware, build infrastructure, and have dedicated IT resources to implement, maintain, and upgrade the technologies. This can mean plenty of cost savings and flexibility. Our USPs to our valued clients includes: * Low operating expenditure
* Access to carrier class platform (Cosmocom)
* Tier 3 data center & DRC
* Migration opportunity
* Future proof technology
* Bandwidth optimization
* Integrated Partners (Rxperience, HCL, Pro-edge)
- What is a Hosted Contact Center? Frost & Sullivan defines a Hosted Contact Center as a network-based service in which a service provider owns and operates a contact center technology platform and leases its services and features to end-users for a monthly or usage-based fee. The hosted model is gaining popularity because of its strong value proposition and low cost of ownership.
- legato offer At legato, we are the forefront of the call centre revolution in Bangladesh. We are the pioneers to have introduced the carrier class, fully IP based Hosted model (Landlord - Tenant concept) here in Bangladesh.